FAQs
How do I schedule?
Click the “Book Now” button anywhere on the website.
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Are sessions in person or virtual?
All services are provided virtually through secure telehealth. I do not offer in-person sessions at this time. Telehealth services are available for clients located in Wisconsin and Florida.
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Do you work with clients in Florida?
Yes. in addition to working with Wisconsin residents, Adam Hunt, MSW, LCSW is a registered out-of-state telehealth provider for clients located in Florida. Provider registration information is available through the Florida Department of Health.
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What are the fees and payment options?
I offer both private-pay and insurance-based services.
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For clients using insurance, session rates are determined by the agreements between your insurance provider and my billing partner, Alma. Alma handles insurance billing on my behalf. Your out-of-pocket costs, such as copays, coinsurance, or deductibles, depend on your individual insurance plan. I encourage you to verify your mental health benefits with your insurance provider so you understand any potential expenses in advance. Payment is due at the time of service and can be made through the secure patient portal. All major credit cards are accepted.
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Out-of-pocket rates:
$65 - Individual Therapy (45 minutes)
$100 - Couples Therapy (50 minutes)
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Do you accept insurance?
Yes.
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Insurance partners include:
Optum products:
UnitedHealthcare, UnitedHealthcare Shared Services (UHSS), GEHA-UnitedHealthcare Shared Services (UHSS), UnitedHealthcare Global, UnitedHealthcare Exchange Plans (ONEX), Oscar, Harvard Pilgrim, Oxford, UHC Student Resources, UMR, All Savers (UHC), Health Plans Inc, and Surest (formerly Bind)
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Aetna products:
Aetna, Meridian, Nippon, Allied Benefit Systems, GEHA-UnitedHealthcare Shared Services (UHSS), Trustmark, Trustmark Small Business Benefits, HealthScope, and Christian Brothers Services
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Cigna products:
Cigna
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Blue Cross Blue Shield products:
BCBS
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Other plans:
Carelon Behavioral Health and Providence Health Plan
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Do you have a late fee policy?
Yes. Clients who do not show up for their appointments may be charged the full session fee. Late cancellations, defined as cancellations made within 24 hours of the appointment, may be charged half of the session fee. Multiple late cancellations or no-shows may result in termination of services. Clients who provide non-sufficient funds or have a bounced check will be assessed a $34 fee per instance.
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Do you charge for forms, letters, or paperwork completed outside of session?
Yes. Form or letter completion outside of session is a non-covered administrative service and is not billed to insurance. The rate is $100 per hour, billed in 15-minute increments, with a $25 minimum. Most simple requests are $25. If a request looks like it may take longer than 15 minutes, I will message you for approval first. Payment is charged to the card on file when the work is completed.
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What are your hours?
Monday through Friday: 10:00 AM - 5:00 PM
Saturday and Sunday: Closed
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Please note that these hours are subject to change. For the most up-to-date availability, please refer to the scheduling section when booking your appointment.
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What is a session like?
Starting therapy can make people nervous, so I do my best to be down to earth and help you feel comfortable. Because all sessions are held virtually through secure telehealth, we will begin by making sure the technology is working and reviewing your paperwork so we are clear about policies and expectations. We will spend time getting to know each other, talking about your history, what brought you to therapy, and the goals you want to work toward. You will have plenty of space to ask questions. If time allows, we may also begin exploring some of the concerns that brought you in so I can better understand how to help.
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SMS/Texting Terms of Service
When completing your intake paperwork, you will be asked to review the SMS/Texting Terms of Service. You may choose whether or not to consent to receive text messages from NuWave Counseling LLC. Message frequency varies, and message or data rates may apply. You may opt out at any time by replying “STOP,” updating your texting consent in the patient portal, or contacting the main office number. You may reply “HELP” for assistance or contact the main office directly. Consent to receive text messages is not required in order to receive services. To view the full SMS/Texting Terms of Service, click here.
SMS/Texting Privacy Policy
Your information will be handled in accordance with the Privacy Policy. You will be asked to review this policy as part of the intake process, and you can view the full policy here.